1. Overview
At SocialPedia AI, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which we offer refunds for our subscription services. We believe in our product and stand behind its value, which is why we offer a straightforward refund policy.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all new paid subscriptions. If you are not satisfied with our Service for any reason within the first 7 days of your paid subscription, you may request a full refund.
2.1 Eligibility for 7-Day Refund
To be eligible for our 7-day money-back guarantee:
- You must be a first-time paying subscriber
- The refund request must be made within 7 days of your initial payment
- You must not have previously received a refund from SocialPedia AI
- Your account must not have been terminated for violating our Terms of Service
3. Free Trial
We offer a 7-day free trial for new users to explore our Service before committing to a paid subscription. During the free trial:
- No payment is required to start the trial
- You will have access to limited features as described on our pricing page
- You can cancel at any time during the trial without any charges
- If you don't cancel before the trial ends and have provided payment information, your paid subscription will begin automatically
We strongly encourage you to take advantage of the free trial to ensure our Service meets your needs before purchasing a subscription.
4. Monthly Subscription Refunds
4.1 Within 7 Days
If you request a refund within 7 days of your initial payment, you are eligible for a full refund under our money-back guarantee (see Section 2).
4.2 After 7 Days
After the 7-day period, monthly subscriptions are non-refundable. However, you may cancel your subscription at any time to prevent future charges. Upon cancellation:
- Your subscription will remain active until the end of the current billing period
- You will not be charged for subsequent months
- No partial refunds will be provided for unused time within the current billing period
5. Annual Subscription Refunds
5.1 Within 7 Days
Annual subscriptions are eligible for a full refund within 7 days of the initial payment under our money-back guarantee.
5.2 Within 30 Days
If you request a refund between 8-30 days after your annual subscription payment, you may be eligible for a prorated refund at our discretion. The prorated refund will be calculated based on the number of unused full months remaining in your subscription, minus a processing fee.
5.3 After 30 Days
After 30 days, annual subscriptions are non-refundable. You may cancel your subscription to prevent automatic renewal, but no refund will be provided for the remaining subscription period.
6. Plan Changes
6.1 Upgrades
When you upgrade your plan:
- You will be charged the prorated difference for the remainder of your current billing cycle
- Your new plan features will be available immediately
- Upgrade charges are non-refundable
6.2 Downgrades
When you downgrade your plan:
- The downgrade will take effect at the start of your next billing cycle
- You will retain access to your current plan features until the end of the current billing period
- No refunds or credits will be provided for the difference in plan prices
7. Non-Refundable Items
The following are not eligible for refunds:
- Subscription fees after the applicable refund period has expired
- Accounts terminated for violation of our Terms of Service
- Promotional or discounted subscriptions (unless otherwise stated)
- Add-on services or one-time purchases (unless defective)
- Subscriptions where a refund has been previously granted
- Chargebacks or disputed payments (see Section 10)
8. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email us at refunds@socialpedia.ai with the subject line "Refund Request"
- Provide Information: Include your account email, subscription plan, payment date, and reason for the refund request
- Wait for Review: Our team will review your request within 2-3 business days
- Receive Confirmation: You will receive an email confirming whether your refund has been approved or denied
9. Refund Processing
Once a refund is approved:
- Refunds will be processed to the original payment method used for the purchase
- Processing time is typically 5-10 business days, depending on your payment provider
- Your account will be downgraded to the Free plan upon refund
- Any content generated during the subscription period will remain in your account
10. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. If you believe there has been an error with your payment, please reach out to our support team first.
If a chargeback is filed without first contacting us:
- Your account may be immediately suspended pending investigation
- You may be ineligible for future refunds
- We reserve the right to dispute the chargeback and provide evidence of service delivery
11. Exceptional Circumstances
We may consider refund requests outside of the standard policy in exceptional circumstances, including:
- Extended service outages or technical issues on our end that significantly impacted your ability to use the Service
- Duplicate charges or billing errors
- Medical emergencies or other documented hardships
- Unauthorized use of your payment method (with appropriate documentation)
These exceptions are granted at our sole discretion and are evaluated on a case-by-case basis.
12. How to Cancel Your Subscription
You can cancel your subscription at any time through:
- Account Settings: Go to Settings > Subscription > Cancel Subscription
- Email: Send a cancellation request to support@socialpedia.ai
Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until that date.
13. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
15. Quick Summary
For your convenience, here's a quick summary of our refund policy:
- 7-Day Money-Back Guarantee: Full refund within 7 days of first payment
- Monthly Plans: Non-refundable after 7 days; cancel anytime to stop future charges
- Annual Plans: Full refund within 7 days; prorated refund possible within 30 days; non-refundable after 30 days
- Free Trial: No payment required; cancel anytime during trial
- Contact: refunds@socialpedia.ai for all refund requests